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Tqm in service companies tqm evolved out of applications in manufacturing companies such as toyota, ibm, and motorola in the 1990s service companies began to realize that they could benefit from quality management. 2007 total quality service management aireen y clores, mba visayas state university. Total quality management (tqm) is a systematic approach to quality improvement that marries product and service specifications to customer performance.Download total quality in service companies`